CUSTOMER EXPERIENCE MANAGEMENT
Elevate guest experience, encourage repeat business, and strengthen overall brand loyalty.
What is Customer Experience Management?
of all emotion generate by scent
Customer Experience Management (CEM)
is a strategy that uses fragrance to create a specific atmosphere that encompasses understanding and controlling every aspect of a guest's experience from the moment they consider check-in a stay to post-checkout feedback. The goal is to create a positive, memorable experience that encourages loyalty and repeat business.
How Does Scent Marketing Work?
Signature Scent marketing works by strategically employing fragrances to create a memorable, welcoming, and distinctive atmosphere within hospitality settings such as hotels, resorts, and spas. The goal is to enhance guest satisfaction, encourage repeat business, and strengthen overall brand loyalty.
OUR CLIENTS
SCENT EXPERIENCE DESIGN
Creating a brand identity and welcoming ambiance, ensuring a consistent brand experience across all properties.
I
Brand Differentiation
II
Market Niche Expertise
III
Customer Engagement
and Satisfaction
IV
Sustainable Growth
V
Innovation and Adaptability
VI
Comprehensive Service Offering
Strategic Integration in Restaurant
Scent marketing is a sophisticated strategy to enhance brand identity, elevate customer experiences, and build emotional connections that drive loyalty and word-of-mouth referrals. By carefully selecting and implementing a signature scent, restaurants can create a unique and memorable atmosphere that complements their culinary offerings and sets them apart in a competitive industry.
Immersive Atmosphere l Enhancing Customer Experience l Marketing and Word-of-Mouth
Scene Bangkok
The contemporary blend of pear, fruit tea, and freesia scents evokes a sense of relaxation, reminiscent of leisurely strolls in the garden, sipping afternoon tea on a Sunday in a French-style café. The top notes of French lemon provide a refreshing, invigorating aroma that stimulates the senses and appetite, contrasting with the sweet vanilla base notes that add a smooth, mellow touch, enhancing the bakery flavors.
Leave us a message and we'll get back to you.
